Company Guidelines
& Policies
Our catering guidelines and policies set the standard for how we serve, ensuring consistency, fairness, and accountability in every event we handle. They are designed to protect our team, clients, and partners while creating a welcoming, professional environment that supports a positive and productive service culture to strive for excellence collectively all-together.
corporation category and then same day ordering category etc
corporation category and then same day ordering category etc
Ordering Policies
Our
Payment & Deposits
Our
Cancellation & Refunds
Our
Delivery / Drop-off
Our
Food Safety & Allergies
Our
Event & Staffing Policies
Our
Equipment & Rentals
Our
Terms & Conditions
Our
Privacy Policy
Our
. Same-Day Order Cancellations
Once a same-day order is confirmed and payment is processed:
-
Cancellations are not eligible for a refund.
Production, food preparation, and staffing begin immediately, which means costs are incurred right away. -
If an emergency situation occurs, please contact us as soon as possible. While refunds are not guaranteed, we will review options such as partial credit toward a future order.
2. Order Changes (Same-Day Orders)
Because same-day orders move quickly:
-
Order changes are only allowed within 15–30 minutes of placing the order, depending on order size.
-
After this window, we cannot adjust:
-
Guest count
-
Menu items
-
Delivery time
-
Add-ons or upgrades
-
We will always try our best to accommodate a request, but adjustments are not guaranteed for same-day orders.
3. Refund Policy for Same-Day Orders
-
All same-day orders are final sale.
This includes nonrefundable costs for:-
Food preparation
-
Staffing
-
Packaging
-
Delivery scheduling
-
-
If we are unable to fulfill an order due to an internal issue, you will receive a 100% refund or full credit, whichever you prefer.